Best Tenant Experience Management Softwares in Residential Building

The advent of property management software across the commercial and residential sectors has set the notion for efficient management of real estate across the globe. This has set the pretense of tenant experience being at the forefront of many property managers' “To-Do lists”. 

Oftentimes, property managers do not put much emphasis on their tenant experience, It's perceived to be purely transactional. This is where tenants' experience management software fills a void. Their main aim is to provide a seamless experience to both the property owners and tenants, by inculcating easy-to-navigate mechanisms. 

From the tenant's perspective, they ease the experience of paying rent, booking facilities, and raising tickets all from the click of a button on your device. From the property owner's perspective, it allows them to focus on more pertinent issues. It disposes them to a plethora of analytics, which can be leveraged to make more customer-centric decisions. Effectively setting themself apart from their competitors.  

If this intrigues you, here are some tenant-experience management software worth looking into for your property. 

MonkSpaces.Ai

 MonkSpaces.Ai  seeks to revolutionize the relationship between the tenant and the property manager. They have a multitude of features that enhance the tenant experience. The Monk Circles application helps tenants book facilities with inbuilt credits, it also comes integrated with a payment gateway that collects rent and facilitates service payments. To encourage community building they can chat with other tenants within the premises. To further this motive the tenants can interact with each other, they can also host events from the application for various occasions. 

1. Featured tenant application - The Monk Circles application is a very robust interface that focuses on catering to all the tenant's needs ranging from booking facilities, raising issues, and making payments for various services through credits or online.  
2. Tenant engagement - It creates an environment that simulates a community through its chat features with the help of its mobile application.  
3. Visitor management - The company has a designated application that deals with visitor management which helps provide a better tenant experience. 

HqO :  

HqO tries to facilitate a transformative experience through its tenant management application that provides convenience, amenities, and a sense of community. Coupled with the ability to Whitelabel, they can extend their software to a vast group of property managers. Their main function is to digitalize the whole tenant and owner experience and deliver a sense of satisfaction while allowing property owners to capitalize on their unmet needs through the power of analytics. It is pioneering the shift from a property-centric industry to a customer-centric one. 

One of the most prominent features of HqO is that it offers robust analytics and dashboard capabilities that are often leveraged by the client. They also have features that allow tenants to book facilities, and also make service requests.  

1. Experience manager: they offer various facilities for visitor management, access control, transportation, and food ordering. 
2. Intelligence: With intelligence, there are user analytics, predictive analytics, and facilitated benchmarking.
3. Marketplace: with respect to the marketplace they offer a wide variety of amenities, best in best-in-class solutions. 

Bengie: 

Bengie is an AI-powered software that helps channel the communication between the tenants and the property owners. It aims to reduce the time required for making calls and addressing queries that can be remedied easily through text. 

They claim to offer 50% better service delivery. While providing 95% tenant satisfaction through their AI software. Bengie also provides the ability to book and schedule events through their software. It also allows the property managers to facilitate the need for notices and updates across all their tenants. The AI also bypasses the complexities associated with a visitor management application. 

1. Automated tenant response - instead of manually raising the same tasks to be done, Bengie works in a manner that can automate the whole process. 
2. Facility Booking Management - with the advancement of machine learning, Bengie leverages that capability so that there is a level of efficiency within the whole operation.
3. Seat Reservation - Bengie isn't a simple chatbot it can reserve seats without having to fill out a formal procedure which ultimately enhances the whole tenant experience. 

Equiem: 

Equiem provides a plethora of the same features and shares a similar vision to other tenant management software in the industry. They want to be pioneers of a customer-centric view from the traditional commercial property. What sets them apart from their contenders is their advanced analytics dashboard. Recently the company launched the beta version of its flex module which allows people to streamline the booking process and get "smart prices" on what they should quote their product at. The module also includes loyalty points that can be redeemed within their product ecosystem. 

They have segmented their solutions into various models that cater to various issues in the system. Some of these features included are as follows. 

1. Engage - As the name suggests, it focuses on maintaining communication while enhancing the tenant experience, through targeted messaging, amenities, and many more. 

1. Flex - Flex is a relatively new feature of the company as it integrates with the whole ecosystem allows for on-demand booking and primarily caters to the growing workspace.  

1. Data - To enhance the tenant management experience we have to try to leverage data. Equiem has been more than capable of doing this as they can provide detailed reports on how they can achieve the same. 

In conclusion, property managers are making a shift from a property-centric approach to a customer-centric one, which leverages various features to better the experience of the property manager and the tenant.