Enhancing Visitor Experiences with Software

What does our Visitor Management software bring to the table?

The system of Visitor Management currently followed is outdated and change is essential. We bring to the table a solution that changes the way professionals in real estate have been going about guest interactions. 

Our software focuses primarily on:

1. Streamlined Visitor Experience, which is more convenient and smoother compared to traditional practices
2. Enhanced Security Tracking, which helps prevent errors and instills confidence among hosts
3. Self-Check-In Capability, to reduce administrative burdens and wait times.

Our solution is tailor-made for various sectors, including:

• Co-working spaces
• Tech parks
• Co-living spaces
• Apartments and Condos
• Managed and Self-Managed offices

Our visitor management software is determined to transform how businesses and properties manage their guests and enhance their overall operations.

Why is it essential to have Visitor Management Software? 

Real estate as an industry is focused on providing good experiences. However, the current manual visitor management workflows present a multitude of challenges from inefficiency and inaccuracy to security risks and poor visitor experiences. 

A few of them are listed below: 

Manual Workflows:

• Inefficient and Time-Consuming: The use of pen and paper for recording visitor information is labor-intensive and time-consuming.
• Limited Accessibility: Paper-based records are often kept in physical logbooks, which hinders quick access to visitor data.

• Approvals via Phone Call or Intercom:
• • Communication Delays: The process of approving visitors via phone can introduce communication delays.

• Visitor Wait Times at the Gate:

Inconvenience: Visitors waiting for extended periods, particularly in adverse weather conditions, experience inconvenience and discomfort.

Security Concerns: Long wait times at the gate can lead to security vulnerabilities.

• Poor Visitor Experience: Prolonged wait times can create a negative first impression for visitors.

Lack of Visitor Tracking:

Limited Accountability: Manual processes make it challenging to track and monitor visitor movements accurately which can pose a security risk. 

Transitioning to a more streamlined and automated visitor management system can address these issues, enhancing overall security, efficiency, and visitor satisfaction.

What do we bring to the table in this domain? 

We bring a whole ecosystem of products to enable a smooth experience for any visitor coming to a property using various Mobility solutions. 

Visitor Management App

What is it? 

Who is it for? 

An app to check and capture visitor, delivery and parcel information.

For security personnel and visitors who need to self-check-in. It snaps pictures, records information, and generates entry requests to hosts.

Member App - “Circles”

What is it? 

Who is it for? 

An app to register prospective visitors and allow visitors in case of self-check-in.

Used by tenants/members to communicate effectively. 

Our ecosystem of products communicates seamlessly with each other to provide an experience like never before. We have mobile apps and tablets that can be used to deliver this experience; 

Let’s consider the use cases for the apps above: 

• Case 1: Host invites guest to property 
• • Information such as Name, email address and phone number of the visitor needs to entered by host on the Member App. 
  • The visitor can check-in with the OTP that received on SMS.

• Case 2: Host is unaware about guest’s arrival
• • Information such as Name, email address and phone number of the visitor is collected by the Security personnel or is manually entered by the visitor on the Visitor Management App.
  • The visitor can check-in with the OTP that received on SMS

Depending on the property, there are two modes check-in: 

• Through Security Personnel
• • Uses the Visitor Management App to capture image and generate gate pass for the visitor. 
• Self-Check-in
• • Uses the tablet at receptions to check in using our Visitor Management software. 

Here’s are all the possible scenarios for the cases mentioned above:

Case 1: Host invites guest to property

Workflow for Self-Check-in

Workflow for check-in through Security Personnel

Case 2: Host is unaware about guest’s arrival

Workflow for Self-Check-in

Workflow for check-in through Security Personnel

How would Real Estate professionals benefit from our VMS (Visitor Management Software)?

Implementing a visitor management software (VMS) system offers several significant advantages over the traditional manual process commonly used in Real Estate. Here's an elaboration on the benefits:

1. Digitized Workflows: 

Visitor management software digitizes the entire visitor registration process, eliminating the need for paper-based logs or manual data entry. 

1. Automated Approvals: 

VMS systems often include automated approval workflows. When a visitor requests access, the software can notify the relevant personnel for approval, ensuring a seamless and prompt response.

1. Enhanced Visitor Experience: 

With a VMS, visitors benefit from a more professional and secure experience. Pre-registration options allow guests to provide the necessary information in advance, reducing wait times and enhancing their overall experience. 

1. Single Source of Records: 

Visitor management software maintains a centralized database of visitor information and interactions. This creates a comprehensive and easily accessible record of all visitor activities.